Operating principles
How it is kept honest
Four rules that decide how anything gets added to the platform.
Monitored before it matters
Instrumentation goes in when a service is built, not after its first outage. A metric only becomes useful once it has history behind it.
Alerting that is separate from the thing it watches
Availability checks run independently of the systems they monitor, so a failure cannot quietly take its own alerting down with it.
Configuration in version control
If a change is not in git it did not happen. Reproducible rebuilds matter more than clever one-off fixes.
One inventory of record
Assets, licences and assignments are tracked in one place, because reconciling three partial lists is how licence spend and stale accounts go unnoticed.